Customer satisfaction is our priority

• We reach our commitments

• We guaranty quality of our products
• We follow request and deliver on time to customer according to acknowledgment done
• We comply with applicable laws and regulations
• We comply and prevent any safety risk in any working area
• We plan and follow in detail production and supply chain

• In case of customer issue, we fix the problem with reactivity and professionalism

• Managers lead and deploy quality and customer satisfaction spirit in the company • Customer needs and requirements are taken in account by all CIEE staff
• Management recognizes performing and professional behavior
• We create an environment to promote innovation and leaning organization

• We use continuous improvement management to improve our performance and the effectiveness of our management system

Our key measure is the feedback of our customers

• IRIS (International Railway Industry Standard).
• EN/AS/JIQS 9100 (Aerospace standard)
• ISO 13485 (Quality Management Standard for Medical Devices)
• ISO9001
• UL certified – File number E325543
• ROHS compliant
• Involved in REACH program

New Projects:

In order to improve quality, accuracy and speed for new business introduction, we have developed specific tools for project management:
• Risk analysis
• Requirement review
• Planning
• FAI (First Article Inspection)
• Process and tools qualification (Capability, GR&R, …)
Our experienced, multi-disciplinary project teams handle new business opportunities from all over the world , and are challenged to reduce costs & delays and increase quality & customer satisfaction.

Supplier Qualification:

All new suppliers are qualified according to a strict process:
• We verify compliance with industry standards e.g. UL, ROHS, and REACH)
• Our internal laboratory manages technical analysis of dimensions, electrical tests, and life tests
• We use accredited laboratories for more complex analysis e.g. environmental tests, metallography, and flammability tests

Mass Production:

Statistical Process Control (SPC) is used at all applicable stages of production.